Return and Refund Policy

Return and Refund Policy

At Lumiskin, your satisfaction is our priority. We strive to provide you with the best experience, and our return and refund policy reflects our commitment to excellent customer service.

Refunds

1. Late Delivery Compensation: If your delivery is delayed, enjoy a $1.00 discount code as our apology.
2. Lost Packages: If your order is confirmed lost, we’ll issue a full refund.
3. Damaged Items: Receive a full refund or replacement for any items that arrive damaged.
4. Non-Delivery After 30 Days: If your order isn’t delivered within 30 days, you are eligible for a full refund.

Returns

• Free Returns Within 30 Days: If you’re not completely satisfied with your purchase, return it within 30 days for a hassle-free refund or exchange.

How to Initiate a Return or Refund

1. Contact our customer service team via email or chat with your order details.
2. Provide any necessary evidence (e.g., photos of damage).
3. Follow our simple return instructions if applicable.

Please note that returned items must be in their original condition, including packaging, to qualify for a refund. Shipping fees (if any) are non-refundable unless the issue is due to our error.

We’re here to ensure your shopping experience is smooth and worry-free. For any questions, feel free to reach out to our support team!